We want to make buying/renting your favourite backdrops and apple boxes fast and easy, and accept the following payment options:
- Visa, MasterCard, Verve, American Express
- Bank Transfer
- USSD
- PayPal
We want to make buying/renting your favourite backdrops and apple boxes fast and easy, and accept the following payment options:
For purchase outside Lagos and Nigeria, Zen Members and guests can choose their preferred shipping option during checkout — we’ll provide an estimated delivery date for every item in your cart based on your shipping selection, the delivery address, and where the item(s) ship from.
Self Pickup
If you order multiple items, you may get multiple deliveries. We’ll send you a shipping confirmation email for each shipment, so you’ll know exactly what to expect and when to expect it.
Custom orders arrive in three to six weeks—standard and expedited shipping times do not apply.
For international shipping outside Nigeria, we’ll communicate delivery dates with you via email. We are currently working on an automated shipping processing.
Rental Returns. Please make effort to return rented backdrops within the day the return is due. Any delays will attract additional charges. Note that if you damage a rental backdrop, you will be liable to pay a fee amounting to NGN50,000.
Purchase Returns. If you have any reason to want to return your purchased backdrops and apple boxes, you may return any of your purchased products within the first 30 days after your receipt of that particular product, subject to the conditions described below. You may cancel an order any time prior to a shipping label being created. Refunds will be issued in the form of the original payment. If you purchased a product using an offer code or gift code, the value of any offer code will not be refunded or credited back if any or all of the merchandise is returned. Returns are not guaranteed. Please read the process described below.
Return Procedure. In order to offer fast returns items, you will cover the shipping fee, with the product intact. If there is any damage to the product, the product might not be eligible for return. Refunds will be issued in the form of the original payment. Refunds will be issued within 2 weeks of the completion of Zen Backdrops’ return process. This process may take several weeks to complete. Please follow the instructions below to return your Product.
Return Conditions. The following conditions also apply to product returns:
Cancellations. You may cancel an order anytime prior to a shipping label being created by contacting us at in**@ze**********.com .
For the best results and longevity of both rental and purchased backdrops, here are some tips on how to care for backdrops: